Floor and Decor has a very lenient return policy. If you are not satisfied with your purchase for any reason, you can return it to any of their stores within 30 days of purchase. However, there are a few exceptions. Custom orders, flooring, tile, and special orders are not eligible for returns. If you have any questions about the return policy, you can call their customer service line at 1-877- Floor-Decor.

Floor and Decor Return Policy

What is the return policy at Floor and Decor?

Floor and Decor has a very lenient return policy. You can return most items within 90 days of purchase as long as you have your receipt.

Can I return an item that was damaged in shipping?

If an item is damaged in shipping, you can return it to Floor and Decor. You will need to provide proof of the damage, such as a picture of the damage, to receive a refund.

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What is the policy for refunds?

If you are not satisfied with a product, you can receive a refund if you have your receipt. The product must be unused and in the original packaging.

Can I return a product that I don’t like?

If you do not like a product, you can return it as long as you have your receipt. The product must be unused and in the original packaging.

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Do I need a receipt to return an item?

You need a receipt to return an item to Floor and Decor.

How long do I have to return an item?

You have 90 days to return an item to Floor and Decor.

What is the process for returning an item?

The process for returning an item is very simple. You can either go to the store where you purchased the item or call customer service.

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